How can I contact The Shoe Man with Angels Custom Creations?

• You can email us at shoemanwithcustomcreations@gmail.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

• Yes

Where do you ship from?

• From Smyrna Tennessee

Can I change or cancel my order?

• For non-custom merchandise we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. 

For all Repair Packages, once we receive your item in the mail, we will call to confirm your order and details. If you choose to not move forward with your order, we will send your item back with a refund minus the cost of return shipping.

For all Custom creations, after details and plans are discussed and the full payment is processed. You will have 24 hours and or once work has been started to cancel the order ( whichever comes first ) if you cancel the order we will issue a refund minus the $45 design and consultation fee.

What payment methods do you accept?

• We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

• All orders are handled and shipped out from our shop in Tennessee. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Return times for repairs and customizations are subject to change and depend on current work load. please be patient with us, as we do our best to guarantee nothing but the best quality work. all return dates are an estimate and you will be notified when your order is on the way!

What if I don't receive my order?

• If you don't receive your order within 30 days after shipping, you are eligible for a full refund. (ONLY FOR REATIL ITEMS)
• NOT HELD LIABLE FOR REPAIRS OR CUSTOM CREATIONS, LOST IN MAIL.

Will I be charged with customs and taxes?

• The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

• Please contact us at shoemanwithcustomcreations@gmail.com

What if the item(s) I received are defective/incorrect/damaged?

• Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

• All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.